At Oremus Mercy, our aim is to ensure your complete satisfaction with every purchase of our religious gifts. We understand that occasionally an item may not meet your expectations, and we strive to make the return process as smooth as possible.
Buyers have a generous window of up to 30 days from the date of purchase to initiate a return or exchange.
To guarantee a hassle-free return process, please note that all returns must be authorized by our customer service team before being shipped back to us.
Please be aware that used items or products with price tags are not eligible for return or exchange.
Beyond the initial 30-day period, unfortunately, we cannot accept returns or exchanges.
In certain cases, there might be a case-by-case assessment resulting in a restocking fee of up to 25%. Our team will communicate this clearly before authorizing the return.
After the initial 30-day return window, retailers are responsible for any associated shipping costs incurred for returns.
For any inquiries regarding returns, exchanges, or to request authorization, please contact our dedicated customer service team at Customer Service (661) 695-7019.
Thank you for entrusting us with your spiritual needs.